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As toddlers, "No" was our favorite word. We said it every day – shouted it, in fact. But as we grow up, we realize that "No" can’t be the answer to everything and that sometimes in life you must do something you don’t really want to do. However, sometimes "No" is the right answer – if your daughter wants an outrageously priced cell phone because all her friends have it, if you’re overextended at work and someone asks you to add one more thing to your list, if you’ve done one too many favors for a friend who refuses to help herself. No matter whom you have to say it to, your kids, your boss, or a friend, here are a few tips to saying "No" assertively, professionally and courteously, and being content with your decision.
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